top of page
Blue and Gold Creative Elegant Real Estate Marketing Instagram Story.png

Contact us

Terms & Conditions

Last updated: 10th September
Welcome to Spain EU Medical. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. About Us

Spain EU Medical is a healthcare facilitation company based in Dublin, Ireland. We assist Irish patients in accessing affordable medical treatment abroad by connecting them with internationally accredited hospitals and healthcare providers.
We are not a medical provider. We do not provide medical treatment, diagnosis, or clinical advice. Our role is strictly to facilitate connections between patients, the HSE, and trusted hospitals abroad.

2. Contracts & Binding Terms

Before treatment takes place:
The prospective patient will sign a contract with the treating hospital abroad. This contract is comprehensive and covers all aspects of treatment, including medical responsibilities and potential outcomes.
The prospective patient will also sign a contract with the HSE prior to travelling abroad. This agreement includes provisions regarding funding, eligibility, and the refund process.
Spain EU Medical (Medtourizm) has no input into the contracts between the patient and the HSE or between the patient and the treating hospital.
By using our services, patients acknowledge and accept that they are bound by these contracts.

3. Services Provided

Our services include:

  • Providing information on treatment options abroad.

  • Referring patients to hospitals and healthcare professionals overseas.

  • Assisting with bookings, coordination, and communication with medical providers.

  • We do not guarantee specific outcomes, success rates, or timelines for treatments, as these depend on independent healthcare providers.

4. Eligibility

To use our services, you must:

  • Be at least 18 years of age, or have a parent/guardian act on your behalf if you are a minor.

  • Provide accurate and truthful personal and medical information.

  • Understand and accept that all medical decisions are made by the chosen healthcare provider abroad.

  • For minors, all treatments must be arranged by and supervised by a parent or guardian.

5. Medical Disclaimer

Spain EU Medical is not responsible for medical advice, treatment, or procedures carried out by hospitals or doctors abroad.
All healthcare services are provided by independent third-party medical professionals who are solely responsible for diagnosis, treatment, and care.
Patients are strongly encouraged to consult with their GP or healthcare provider in Ireland before making medical decisions.
Any medical mishaps, complications, or less-than-satisfactory outcomes are the sole responsibility of the treating hospital and will be covered under the hospital/patient contract.

6. Payments & Fees

No fees are payable by prospective patients to Spain EU Medical at any stage.
Patients are responsible for paying hospitals or providers directly for all medical treatments and related expenses.
Spain Eu Medical does not handle or process payments for medical services.

7. Cancellations & Refunds

As our facilitation services are free, there are no cancellation fees from Spain EU Medical.
Refunds for medical treatments are subject to the terms and conditions of the hospital and/or the HSE.
Spain EU Medical has no responsibility for treatment-related refunds.

8. Duty of Care

While Spain EU Medical has no role in the contractual relationship between the patient, the HSE, and the treating hospital, we do owe a duty of care to our patients.
We are committed to ensuring the entire medical journey is handled as smoothly and competently as possible, thereby reducing stress for the patient.

9. Liability

Spain EU Medical acts solely as a facilitator. We are not liable for any injury, loss, claim, damage, or expense arising from or connected with:

  • Medical treatment received abroad.

  • Delays, cancellations, or changes to travel or hospital arrangements.

  • Inaccurate or incomplete medical information provided by the patient.

  • Our liability is strictly limited to the facilitation services we provide.

10. Privacy & Data Protection

We fully intend to protect your privacy. Accordingly, only four parties will ever have access to a patient’s personal and medical data:

  • The referring doctor/consultant

  • The treating doctor/consultant

  • The HSE

  • EuroMed

  • There are no cookies on our website, providing an extra layer of security.

  • We do not sell your data to third parties.

  • We are committed to protecting your personal data in line with Irish and EU GDPR laws.

11. Insurance Options

We may provide information on insurance options that could be of interest to patients. It is the responsibility of each patient to review and decide on suitable cover.

12. Website Use

All content on our website is provided for informational purposes only and should not be taken as medical advice.
Users must not misuse, copy, or distribute website content without permission.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:
Spain EU Medical
Dublin, Ireland
📞 +353 71 914 1871
📧 medicalservicesoverseas@gmail.com

⚖ Disclaimer: These Terms & Conditions are provided as a general template. They should not be considered legal advice. We recommend seeking legal review to ensure full compliance with Irish and EU regulations.

bottom of page